FAQ

Have you watched our amazing video yet? It’s a really fun way to learn what a Good Space Plan is! Have more questions? We can answer most of them here! Still wondering? Give us a call or send us an email – We are happy to help and would love to hear from you!

Good Space Plans Online Frequently Asked Questions

I am looking to do more than redecorate; I’m looking to renovate my space as well (e.g. renovating the kitchen or a bathroom). Is the Good Space Plan Online right for me?

The Good Space Plan Online is designed to help people who are redecorating or refreshing their space. If you are looking for renovation services, and live in Vancouver, our full service sister company will be perfect for you. Find out more by clicking here.

Can you really design my space without being in it?

Absolutely – our interior designers are professionals trained to understand space and the functional needs of a room. Think of all the new construction you see around you, this is the conceptual work of a trained designer. All we need from you are accurate room measurements, detailed photos of your space and some time to get to know you and learn about what you’re trying to achieve.

How much does a Good Space Plan cost?

That depends! You can check out our super smart quote calculator here. We offer affordable design Plans for any space, big or small.

How do you charge for a Good Space Plan and how do I pay?

For Good Space Plans you are charged a flat fee that is based on the number of rooms and room type.

As soon as you click “Yes, I’m ready to start” we get started too! Our super secure website will ask you for your credit card or PayPal information and a one-third deposit will be collected. The next payment will be one-third at the Good Space Plan preview stage (we like to call it your “Enlighten Meeting”; fancy right?) with your designer. Your third and final payment will be collected at your Plan unveiling, which we call the “Inspire Stage”.

What does the cost include?

The cost includes: your very own password protected portal where you and your designer will work on your Plan; two creative phone and computer screen sharing meetings with your Good Space designer; and all design planning. Once your Good Space Plan is complete, it will be digitally delivered to you, along with an Inspire Presentation, in a format that is tablet and smartphone friendly. Your Inspire Presentation will create confidence with your plan so that you can execute it step by step.You will also have access to our amazing Private Facebook community, exclusively for our Good Space Plan Online clients which is loaded with resources and a great place to get support as you complete your Plan.

And, your Good Space Plan includes:

+ Specific, easy-to-follow design instructions. We tell you what to do and how to do it.

+ A floor plan that illustrates the arrangement of furniture and lighting in your space

+ A full lighting plan with complete product specifications.

+ Everything that goes on your walls, ceilings, windows and floors.

+ Detailed specifications of all items in your plan, including brand and style, images and information on where to purchase the items.

+ Fabric recommendations for all furniture, toss cushions and window treatments.

+ How-to tips on everything from hanging art to light placement.

+ We’ll do our best to source items for you locally or from on-line suppliers.

And the best part? Your plan is digital so you can have it with you while you shop and source your items!

What is not included in the price of my Good Space Plan?

Your Good Space Plan does not include exact artwork specifications or specific styling suggestions. We will suggest placement of your existing large scale artwork.

That’s a lot of design talk, right?

What this means is that we will tell you what size your artwork should be and where it should go, however, we will not tell you exactly what kind of art you should buy. We want to make sure the space truly reflects you. Besides, that is the fun part and we want you to have fun.

We don’t tell you where to place your knick-knacks, chachkas, doo-dads, and collections. In every Good Space Plan you will find a Styling Tips section.

The fees do not include support once your Plan has been delivered – your Private Facebook community is great for this!  You can totally purchase some more time with us – we are always here to help!

What if I am not super tech-savvy?

We understand, not everyone is as comfortable with the online space. We have a solution for this by offering you the option to connect with our Good Space Online Concierge. What’s a Good Space Online Concierge, you ask? It’s our super helpful virtual assistant that will offer extra support as you fill out information on your password protected portal.

How long will it take to get my Good Space Plan?

You play a big role in your timeline. The sooner we get to know all about you and your needs on the portal, the sooner your Plan is completed. Roughly though, your Good Space Plan takes four to six weeks after your Inform meeting.

What do I have to do before I get my Good Space Plan?

Your designer wants to know everything about you, your needs and your space. To do this we need: accurate room measurements, photos of the room, measurements and photos of the items you would like to keep, inspiration images of things that you like and a completed lifestyle questionnaire. We keep it simple by providing you with your very own password protected portal where you will be able to fill it out whenever you feel inspired to do so; and that’s why we call it the “Inform Stage”.

How do I pass on the information from my Good Space Plan Online "to-do list" to my Good Space designer?

You get your very own password-protected My Good Space web portal where there are easy-to-follow instructions that will collect and store of all your completed task information.

If I change my mind after I have paid my deposit, can I cancel my Good Space Plan?

Yup, no problem! Up until the time you have had your first creative session (Inform Meeting) with your Good Space designer, your fees are 100% refundable. If you cancel your plan after your Inform Meeting with your designer and the actual design work has started, the first one-third deposit is non-refundable.

Will the information I send you be private and confidential?

Absolutely – we promise to never share any of your personal information with anyone outside of our organization.

How often will I get to meet with my designer?

As part of the Good Space Plan process, you will meet live & online with your designer twice. First for your initial creative meeting (Inform Meeting) and a second time for your Good Space plan preview (Enlighten Meeting). Once your Good Space Plan is complete, it will be digitally delivered to you, along with an Inspire Presentation, in a format that is tablet and smartphone friendly.

How do I communicate with my designer during the design process?

All communications between you and your designer will take place through your very own password protected web portal.

Can I call and speak with my designer during the design process?

We do everything online so that all of the info stays in one place, so you will chat with your designer with your very own password protected My Good Space portal.

Can I still send my designer information after I have returned my completed questionnaire and inspiration images?

Of course! You are welcome to send additional information up until your Enlighten Meeting.

How can I be sure my designer will understand my style and what I am looking for?

We have hand picked professionally trained designers that will take great care in getting to know who you are and what you want for your space. Your inspiration images, questionnaire and phone call plus screen share meetings with your designer will ensure your Plan reflects who you are and how you live.

Will you design within my budget?

We work with your budget in mind and we do our very best to specify items in a price range that reflect the budget that you communicate in your portal Questionnaire. Your portal has a document that assists with setting a budget and the best way to allocate your money.

Will you tell me where to buy the items specified in my Good Space Plan?

You better believe it! We will source products that are available to you online.

What if the item specified in my Good Space Plan becomes unavailable or out of stock?

Don’t let out of date or out of stock items get you down. You have a Good Space Plan that empowers you to select an item with a similar look, style and size.

Will you tell me how much the items specified in my plan will cost?

It is hard for us to know exactly what you will pay when you shop for your items locally or on other online sources. If you don’t have the time to spend shopping for the best price, then our Price Hunting service would be right for you.

What if I can’t afford to do or buy all the things in my Good Space Plan all at once?

We get it! Most people can’t afford to purchase everything at once and that is one of the best things about your Good Space Plan! You get to purchase the items in your Plan at your own pace and as your budget allows. Your Good Space Plan is very detailed and comprehensive, most people do not understand the level of detail required to complete a space. It’s a process, and with the detailed direction and support of your Good Space Plan, you will get there.

I just painted my room - will you make me change it?

Not necessarily – if we think the room would benefit from a colour change, we will make the suggestion, but ultimately the final decision is up to you.

Ok, but I really want to paint my room before I get my Plan! Can I paint now?

Sorry, no. We don’t give you paint colours before your plan is completed.

I have existing pieces of furniture that I really love – will I have to get rid of them?

Nope! At the start of your project we ask you to identify any items that must stay, by providing us with images and measurements of those items. This is very simple process through your web portal. Your designer will do their very best to repurpose all of these items, however, if we feel the piece could work somewhere else, we’ll chat with you about it.

Will you help me set up my awesome surround sound system and audio visual equipment?

No, we don’t handle your audio visual needs, however, we will place your equipment in your Function Plan if you include the dimensions and details of each component in your portal.

Can I get started before I get my Good Space Plan?

No, we don’t think you should do anything on your place before you receive your completed Good Space Plan.

What if I want to take down a wall (or two) as part of my Plan?

We do not tell you to take out walls or address structural construction unless you have already consulted an engineer or contractor and are able to give us clear instructions.

How will my Good Space Plan be delivered to me?

Wait until you see it! Your final Good Space Plan is digitally delivered to the document exchange are of your personal web portal along with an Inspire Presentation, in a format that is tablet and smartphone friendly.

Once I have my Good Space Plan, do I still have access to my Good Space designer?

Once you have received your final Good Space Plan you are ready to go and implement your Plan. Although, you no longer have access to your designer after receiving your final Good Space Plan. You may purchase additional design meetings through our a la carte services. You will also get lots of additional support by interacting with the Private Facebook community!

Can I make changes to my Good Space Plan?

Once your Plan is delivered, you become your own project manager. Your Plan has the best solution for your space so if you decide to make changes to your Plan, please understand that one change often affects many others, so choose carefully. If you want to continue to work with your designer through these changes, simply purchase additional design meetings through our a la carte services.

What does an additional meeting with my designer cost?

An additional meeting with your designer is charged at an hourly rate of $125 per hour. Minimum 1 hour. After the first hour, time billed at 15 min increments.

Do you tell me where to buy the items specified in my plan?

We will always try to provide you with local or online sources for the items specified in your plan and when possible we will even share a direct link to purchase!

Will you help me implement my plan?

We make sure that your Plan is clear and super easy-to-follow and made for people who want great design but would prefer to do the execution themselves. If you are looking for more help with your design project, and live in Vancouver, you can check out our full service sister company by clicking here.

How long does it take to implement a Good Space Plan?

Some clients do it fast, some go slower – it is up to you and the availability of your goods and resources, as in time and money – the time is only one part. The value is in the process and certainty of having a plan.

What if I don’t like items specified in my Good Space Plan?

We always make sure the items we specify in your plan reflect your taste, not ours. Chances are you will love some things more than others. We encourage you to see the bigger picture; some things are the stars and some things are supporting pieces, but together they make a complete space. You have an opportunity for feedback after your Enlighten meeting. Once you have your Good Space Plan, you always have the final say on what you choose to buy for your space.

About Good Space Design Group

How long will I have access to My Good Space web portal after my plan is delivered?

Your password protected portal will stay active for 30 days after you receive your completed Good Space Plan.

Where is Good Space Design Group located?

We are located on Canada’s west coast in beautiful Vancouver, British Columbia.

How long has Good Space Design Group been doing Good Space Plans?

We have been providing local clients with Good Space Plans since 2007.